It really does keep our spirits high when we know that we're doing the best job that we are humanly capable of, but it feels even better when we hear from our satisfied clients. We'll be happy to send the entire letter from any of the excerpts below. Remember, they said it!
This Letter of Recommendation comes from our dear friends at The Garden of Peace, a memorial to victims of homicide.
I used Charles River Movers for a local moving job on Saturday, March 5th. The team arrived when they said they would; the movers were very courteous, really hustled and got the job done very professionally. They even offered to help me put my boxes in numerical order at the storage facility and load them into the unit before they left. I believe the team lead was Derek, and the others were Brandon and a third guy whose name I can't recall. If you can make a note of the team on a record somewhere, that would be great, as I most likely will need to do another move later this year and would be happy to work with this team again. Also, the gentleman who first gave me the quote (was it you Joe?) was extremely nice and thorough. Thanks for the good work.
Dear Eric and Joe,
Thank you so much for being nice to me when others were not. Yesterday was a very grueling day.
I really hope you can be my heroes today and have all that stuff loaded by 6:45 pm. I so appreciate you being professional and flexible!
I hope you have a lovely weekend. I hope the pickup/move goes smoothly tonight. We are flexible with delivery on Monday so just let me know what time is good for you.
Again, thank you for being kind! :)
We cannot say enough good things about your team! Our furniture was expertly wrapped and Sid and Israel were so pleasant, courteous and professional. They assembled and placed everything perfectly! What a wonderful team they are!
Thank you for taking care of us!!!!!!!!!! :) You're my first choice in movers - that's for sure!!!!
Mr. Joe Troy,
Your company did a small job for us yesterday. In my work experience over some 50+ years I found that all too often we heard of mostly the bad things we did so I'm a bit sensitive to that problem. Your team of Keith and Jon arrived early, did a quick, professional job and got the move done in a minimum of time. They were each cordial, businesslike and apparently well trained - easy to work with. Thanks for taking care of our little problem in such a fine manner.
"CRM came to the rescue for me in getting furniture I purchased on-line delivered and set up in my elderly aunt's public housing
apt. when she had to dispose of what little furniture she had because of bed bugs. She lives in Waltham and I am six hours away in Philly. Most of the furniture was delivered by FedEx who left it
at the door and they would not move it into her apt. The shipper of the new large couch would only take it into the apt. but not un-pack it or set it up. All of the six pieces arrived over four
different days as separate items. CRM responded on short notice (within one hour of when I called to tell them FedEx had delivered) to carry up each shipment she could not get into the apt. in
single pieces as they arrived so that they would not get stolen. They even drove by the apartment after hours to make sure FedEx did not leave it outside when they were late on a day when one of
the items had not yet been delivered. They were super courteous, helpful, flexible and reasonably priced. Their service gave me the piece-of-mind that my aunt was being taken care of as well as
possible. I would recommend them to anyone."
N.D. Philadelphia, PA
"Joe Troy is reliable, conscientious and always makes sure whatever needs to be done gets accomplished on time, with quality and good service. His employees work together very well as a team and are responsive to individual needs for each project. I've used Joe's company, Charles River Mover's several times, always with great results."